Shipping & Returns


Starnberg Medical will ship orders for New Zealand from Auckland, or at its discretion from Sydney Australia by Australia Post Express Courier International at no extra cost. Orders will be shipped within 3 working days of purchase and can be tracked online. 

Starnberg Medical will determine the most efficient shipping carrier for your order. The carriers that may be used are: New Zealand Couriers, New Zealand Post, and Australia Post Express Courier International.


In the event that a customer wishes to return a product ordered from Starnberg Medical please contact us via this website, or on

Returns must be unopened and  accompanied by a copy of a Starnberg Medical invoice and posted to the address below:
Starnberg Medical STZ
Coghlan Auckland
9C Earl Richardson Avenue
Wiri 2104

All refunds will be provided as a credit via Paypal or the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.